Privacy Policy | B+N Industries

Effective Date: September 2, 2021

B & N Industries, Inc. (“Company,” “we,” “our,” or “us”) is committed to respecting and protecting the privacy of our users. This Privacy Policy (“Policy”), describes how we collect, use, and disclose information that we obtain about visitors to our website, www.bnind.com, (the “Site”), and the services available through our Site (collectively, the “Services”).

Your use of our Services, and any dispute over privacy, is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes.

The Information We Collect About You

We collect information about you directly from you, from third parties, and automatically through your use of our Services.

Personal Information Under the California Consumer Privacy Act (“CCPA”). We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Information We Collect Directly from You. The information we collect from you depends on how you use our Services. Information we collect may include:

When you create an account with us, we collect information such as your name, e-mail address, phone number, city, state, country, company name, and project name. If you choose to provide it to us, we may also collect information such as your job title and company type.
We collect the information you provide us when you fill out a survey, questionnaire, or other type of form through the Services.
If you contact us, we collect records and copies of your correspondence, including e-mail addresses and other contact information.
We also collect information about products that you choose to bookmark or save when you use the Services, as well as information that you choose to save when using the product configuration tools available through the Services.
When you submit orders through the Services, such as orders for product samples, we collect your name, e-mail address, shipping address, phone number, and any comments you may submit to us with your request.
When you subscribe to receive updates from us about new features available on our Site or though the Services, we collect contact information from you, such as your name, mailing address, e-mail address, or telephone number.
While you are navigating the Site or using the Services, we may also collect your search queries or information about your viewing history.
We collect any information you choose to e-mail or communicate to us while using the Services.

Information We Collect Automatically. We automatically collect information about your use of our Services through cookies, web beacons, and other technologies. To the extent permitted by applicable law, we combine this information with other information we collect about you, including your personal information. Please see the section Our Use of Cookies and Other Tracking Mechanisms below for more information.

When you use our Services, we may collect your browser type and operating system, web pages you view, links you click, your IP address, device identifier, and geolocation information. We may also collect information about the length of time you spent visiting our Site and/or using our Services, and the referring URL, or the web pages that led you to our Site.

Information We Collect from Other Entities. When you use the Services, we may collect information, including personal information, from third-party sources, such as service providers and other third parties. Information we collect may be combined with other information we have collected about you in order to complete requests you have made or facilitate transactions you have initiated via the Services, or for other purposes, such as authentication and marketing or promotional purposes.

We store the information that we receive from third parties with other information that we collect from you (like when you created an account) or receive about you (from third parties). The third-party platform controls the information it collects from you. For information about how third-party platforms may use and disclose your information, including any information you make public, please look at their respective privacy policies. We have no control over how any third-party uses or discloses the personal information it collects about you.

How We Use Your Information

We use your information, including your personal information, for the following purposes:

To present our Site and its contents to you, and to provide you with access to the Services.
To provide you with information, products, or services that you request from us.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, such as for billing and collection.
To notify you about changes to our Services, or any products or services we offer or provide though the Services.
To communicate with you about your use of our Services, to respond to inquiries and complaints, and for other customer service purposes.
To tailor the content, information, and recommendations that we may send or display to you, including customized product recommendations, to offer location customization, personalized help and instructions, and to otherwise personalize your experiences while using the Services.
To contact you regarding services you have requested from us.
To verify that you meet the eligibility requirements for purchasing or receiving our Services.
For marketing purposes, including to provide you with special offers, promotions, news, and newsletters; to contact you about products we think may interest you; and for other marketing, advertising, and promotional purposes.
To better understand how users access and use our Services, both on an aggregated and individualized basis, and for research and analytics purposes.
To administer surveys and questionnaires, such as for market research or user satisfaction purposes.
For research and analytics purposes, including analyzing data, identifying trends and issues and creating statistical reports, analyzing the accuracy and effectiveness of our Services, including administering, troubleshooting, and enhancing and improving the Services.
To comply with legal obligations, as part of our general business operations, and for other business administration purposes, such as maintaining customer records, monitoring your compliance with any of your agreements with us, collecting debts owed to us, and safeguarding our business interests.
Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, and in situations involving potential threats to the safety of any person or violations of our Terms of Use or this Privacy Policy.
To fulfill any other purpose for which you provide the information.
For any other purpose with your consent.

How We Share Your Information

We may share your information, including personal information, as follows:

Vendors, Service Providers, and Other Processors. We may disclose the information we collect from you to vendors, service providers, contractors, agents, or other processors who perform functions on our behalf. For example, we share your information with customer management providers, IT services providers, data storage providers, technical support providers, and shipping providers. We also share your information with service providers who host our Site, analyze aggregate information about our customers, assist us in detecting and deterring fraud, security incidents, or other unlawful activity, and for other business purposes as described in the How We Use Your Information section.

Subsidiaries and Affiliates. We may disclose the information we collect from you to any current or future parent company, affiliate, subsidiary, or division.

Analytics Providers/Advertisers. As set forth above, we share information with analytics providers and advertisers to assist us in implementing and evaluating relevant advertising. Often, the information that we share is collected from you through cookies and other tracking technologies on our Site. See the section Our Use of Cookies and Other Tracking Mechanisms for more information.

We also disclose information in the following circumstances:

Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share certain of your personal information with lenders, auditors, and third-party advisors, including attorneys and consultants.

In Response to Legal Process. We disclose your information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.

To Protect Us and Others. We disclose your information when we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which we are involved.

Aggregate and De-Identified Information. We may also use and share aggregate or de-identified information about users with third parties for marketing, advertising, research, or other purposes.

Others for Business Purposes. We may also share your personal information by disclosing it to a third party for a business purpose, including the business purpose of directly or indirectly enabling or effecting commercial transactions. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purposes except performing the contract. For more information about how we have disclosed personal information for business purposes, please see the Categories of Personal Information Under the CCPA section below.

Sales of Personal Information to Third Parties. We do not sell personal information.

Categories of Personal Information Under the CCPA

In this section we describe, generally, how we have collected and disclosed personal information about consumers in the prior twelve (12) months.

Sources of Personal Information. As further described in the Information We Collect About You and How We Collect It section above, we may collect personal information from the following sources:

directly from the individual
data analytics providers
internet service providers
operating systems and platforms
government entities
business customers/clients

Categories of Personal Information Collected and Disclosed. In the list below, we identify the categories of personal information (as defined by the CCPA) we have collected and disclosed for a business purpose, as well as the categories of third parties to whom we may disclose such personal information. For more information about the business and commercial purposes for which we may disclose (as defined by the CCPA) personal information, please see the How We Share Your Personal Information section above.

Category of Personal Information

Identifiers

Description

Includes direct identifiers, such as name, alias, user ID, username, account number or unique personal identifier; e-mail address, phone number, address and other contact information; IP address and other similar identifiers.

Do We Disclose for a Business Purpose?

Yes

Do We Sell?

Categories of Third Parties to Whom Information Disclosed

service providers
government entities and law enforcement
affiliates and subsidiaries
data analytics providers
internet service providers
operating systems and platforms
business customers/clients

Category of Personal Information

Usage Data

Description

Includes browsing history, clickstream data, search history, access logs and other usage data and information regarding an individual’s interaction with our websites, and our marketing e-mails.

Do We Disclose for a Business Purpose?

Yes

Do We Sell?

Categories of Third Parties to Whom Information Disclosed

service providers
government entities and law enforcement
affiliates and subsidiaries
data analytics providers
internet service providers
operating systems and platforms

Category of Personal Information

Customer Records

Description

Includes name, account name, user ID, contact information, and shipping information that users provide us in order to purchase or obtain our products and services.

Do We Disclose for a Business Purpose?

Yes

Do We Sell?

Categories of Third Parties to Whom Information Disclosed

service providers
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
data analytics providers
operating systems and platforms
business customers/clients

Category of Personal Information

Commercial Information

Description

Includes records of products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.

Do We Disclose for a Business Purpose?

Yes

Do We Sell?

Categories of Third Parties to Whom Information Disclosed

service providers
advisors and agents
government entities and law enforcement
affiliates and subsidiaries
data analytics providers
internet service providers
operating systems and platforms
business customers/clients

Category of Personal Information

Inferences

Description

Includes inferences drawn from other personal information that we collect to create a profile reflecting an individual’s preferences, characteristics, predispositions, behavior, attitudes, intelligence, abilities or aptitudes

Do We Disclose for a Business Purpose?

Yes

Do We Sell?

Categories of Third Parties to Whom Information Disclosed

service providers
advisors and agents
affiliates and subsidiaries
data analytics providers
internet service providers
operating systems and platforms
business customers/clients

Our Use of Cookies and Other Tracking Mechanisms

We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Site or Services. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).

Cookies. Cookies are alphanumeric identifiers that we transfer to your device’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Site and Service. There are two types of cookies: session and persistent cookies.

Session Cookies. Session cookies exist only during an online session. They disappear from your device when you close your browser or turn off your device. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Services. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Site.

Persistent Cookies. Persistent cookies remain on your device after you have closed your browser or turned off your device. We use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site and Services who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Clear GIFs, Pixel Tags and Other Technologies. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web and app pages. We may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with our Services to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third-party service providers may also use clear GIFs in HTML e-mails to our customers, to help us track e-mail response rates, identify when our e-mails are viewed, and track whether our e-mails are forwarded.

Third Party Analytics. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We may also use other analytic means to evaluate our Site. We use these tools to help us improve the performance of our Site and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects (LSOs), to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

Do-Not-Track Signals. Please note that our Site does not recognize or respond to any signal which your browser might transmit through the so-called “Do Not Track” feature your browser might have. If you wish to disable cookies on our Site, you should not rely on any “Do Not Track” feature your browser might have. For more information about do-not-track signals, please click here.

Your Consumer Rights Under the CCPA

Right to Request Disclosure. You have the right to request, free of charge, that we disclose information about our collection and use of your personal information over the past twelve (12) months, including:

The categories of personal information we collect about you;
What personal information we collect, use, or disclose about you;
The categories of sources of the personal information we collect about you;
Our business or commercial purpose for collecting the personal information;
For each category of personal information, the categories of third parties with whom it was disclosed; and
The specific pieces of personal information we collect about you.

For more information on how to request information about our collection, use, and disclosure of your personal information, please see the Submitting CCPA Requests section below.

Right to Request Deletion. You have the right to request the deletion of your personal information that we collected. For more information on how to request deletion, please see the Submitting CCPA Requests below. Once we receive your request and verify your identity, we will review your request to see if an exception allowing us to retain the information applies. We will delete or de-identify personal information not subject to an applicable exception from our records and will direct our service providers to take similar action.

You do not need to create an account with us to exercise your deletion rights. We will only use personal information provided in a deletion request to review and comply with the request.

Right to Request Opt-Out of the Sale of Your Personal Information. We do not sell personal information.

Right of Non-Discrimination. You have the right to be free from discriminatory adverse treatment for exercising these rights. We will not discriminate against you for exercising any of your CCPA rights.

Submitting CCPA Requests

Requests to Know or Delete. To exercise your rights to know or delete described above, you may submit a request by contacting us through the Contact Us section below.

Verification of Requests. Only you, or an individual legally authorized to act on your behalf, may make a request to know or delete related to your personal information. To designate an authorized agent, please contact us by using the contact information above.

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information, or that the requestor is your authorized representative.

Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We may request information from you in order to verify your identity. Additionally, we may require that authorized agents provide proof of their authorization. We cannot respond to your request or provide you with personal information if we are unable to verify your identity, your authority to make a request on behalf of another person, or if we cannot confirm that the personal information relates to you. In general, we will verify your request and your identity by matching the information you provided with the information we have in our records.

You do not need to create an account with us to submit a request to know, or to submit a request to delete your personal information. We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.

Third-Party Links

Our Services may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.

Security of Your Personal Information

We have implemented reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust, unique password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Access Your Personal Information

If you have created an account through the Services, you may modify or correct personal information that you have submitted to us by logging in to your account. You may also modify or delete personal information that you have submitted through use of the Services by contacting us via the information provided in the Contact Us section below.

Your Choices Regarding Our Use of Your Personal Information

We may send periodic promotional e-mails to you. You may opt-out of promotional e-mails by following the opt-out instructions contained in the e-mail. If you opt-out of receiving promotional e-mails, we may still send you e-mails about your account or any services you have requested or received from us.

Notice Concerning Children

Our Services are not designed for children under thirteen (13). If we discover that a child under thirteen (13) has provided us with personal information, we will delete such information from our systems.

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site.

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at:

B & N Industries, Inc.

Customer Service

15 Guittard Road

Burlingame, California 94010

mail@bnind.com

(650) 593-4127